| Q: |
Besides cleaning, what else does your service include? |
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We provide all the cleaning equipment, two to four ECOCREW certifed professional cleaners, natural and earth safe solutions,rainbow system vacuums, and a flat rate so you're not counting hours. [return to FAQ List] |
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| Q: |
Do you offer other services such as painting or window cleaning? |
| A: |
Unlike some "do it all" companies, our only business is enivronmentally safe cleaning, so you will never be treated like a second class customer. We're not handymen, painters, contractors, or babysitters... natural and earth safe cleaning is our profession. Currently, we offer oven, refrigerator, window blind, and window glass interior cleaning as "add-on" services to our customers, but not as stand alone services. [return to FAQ List] |
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| Q: |
Besides homes & non-profit groups, do you offer commercial cleaning? |
| A: |
We specialize in homes and non-profit groups because that is where we have found our services are needed most. Aside from non-profit groups, we also clean organizations such as condominium and cooperative trusts, residential property management groups, and private schools, yoga studios, PR companies.
If you are a commercial business and are interested in our cleaning, please feel free to contact us for an evaluation. [return to FAQ List] |
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| Q: |
What kind of cleaning solutions do you use? |
| A: |
We use a combination of off-the-shelf earth friendly natural products as well as some home brewed solutions. Many ingredients in our solutions are common household products such as vinegar, baking soda, and even olive oil. None of our solutions have artificial fragrances nor do they contain harmful toxins. We ask that you do not ask our ECOCREWS to use any chemicals in your home. Our committment to our crew is to never have to use toxins. We are very selective about the products we use and we only use products approved through our rigorous certification and approval process. we stay suspicious of supplies that does not disclose content - and we refuse to let "strangers" into our business. |
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| Q: |
Do natural products clean as well as commercial cleaners? |
| A: |
We have experimented with a lot of different cleaning solutions and have found that our solutions combined with our trained cleaners are just as effective as some commercial cleaners. The solutions we use provide an incredible cleaning that's free of toxins, noxious fumes, and harmful chemicals. Not only that, but our ECOCREW Certified cleaners have been trained to seek out and remove as much dirt, dust, and grime from your environment as possible.[return to FAQ List] |
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| Q: |
What is a rainbow system vacuum? |
| A: |
See www.rexair.com[return to FAQ List] |
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| Q: |
When do you schedule cleanings? What are your office hours? |
| A: |
Our general business hours are Monday through Friday from 9am to 5pm. Our cleaning hours are Monday through Friday from 8am to 6pm. Our cleaning arrival times are open ended between 8am & 6pm unless specified otherwise. Sometimes we book cleanings on saturdays. We do offer commerical cleaning after office hours.[return to FAQ List] |
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| Q: |
When do you schedule your free on-site estimates? |
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We generally conduct on-site home estimates on Tuesdays & Thursdays from 9 am to 12 pm. On-site organization and business consultations are conducted Tuesdays & Thursdays from 12am to 3pm. If those times do not work for you, please let us know and we will try to arrange a convenient time for you. [return to FAQ List] |
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| Q: |
How do you arrange for access to my place? |
| A: |
One of the advantages of being a small family run business is that you can place your trust in us. For your convenience there are three ways that we can arrange for access to your place:
1. You can loan us a copy of your keys for us to use on cleaning days (other times they are locked up).
2. You can leave your keys in a designated spot or with a neighbor.
3. You can plan on being there on the scheduled cleaning date. [return to FAQ List] |
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| Q: |
How many people will handle the cleaning at my place? |
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Depending on condition and size, the first visit will have anywhere between one to five ECOCREW members. Ongoing visits will be handled by two to four team members that have been assigned to your place. We make every effort to keep the same people on your team, however people do get sick, move, change careers, etc., so over time your team might change. We keep detailed notes on every home and try to make sure there is continuity in the services provided. [return to FAQ List] |
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| Q: |
What are your rates? |
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We offer free on-site estimates in order to offer you a rate. Our rates are based on a number of factors including size, number of occupants, pets, existing conditions, frequency of visits, as well as any special requests. The first visit is higher than the ongoing visits. This is due to the fact that we assign a special team whose primary job that day is to make sure your place looks spectacular. We also make sure to get your place cleaned to our standards for a first time cleaning, a process that takes considerably longer and uses up more supplies than will the ongoing maintenance visits. When we go out to see your place, we will give you a first visit rate and an ongoing visit rate based on frequency. However, if you supply us with some details in an inquiry, we can give you a rough estimate over the phone or via e-mail. [return to FAQ List] |
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| Q: |
How do you handle payments? |
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We accept payments in cash, check, or credit cards. Checks can be made payable to "Mrs Lavender Inc". Cash or check payments can be left in a sealed envelope marked "Mr L" on a kitchen table or countertop for our team to pick up. Feel free to use those pesky junk mail envelopes, sealed and with no notes for crews inside envelope. Discussion regarding payments, fees or special requests will not be handled by ECOCREWS, please contact the office ahead of time with questions or concerns. If you feel that we have missed an item that was included on your original quote ALWAYS call or e-mail us to make sure you have a current copy of your service schedule/workorder. We can easily re send one to you if you are a current client witha contract with Mrs Lavender Inc/ECOCREWS. We will charge a small fee to provide extra copies of your workorder.
Credit Card payments are handled by PayPal and can be made via our online payments page or can be sent by logging into your personal PayPal account, choosing the "Send Money" tab, and sending a payment to:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. Payments can also be mailed to our Mrs Lavender Inc, PO BOX 41825, Arlington VA 22204 as long as they arrive on or before your scheduled cleaning. Many of our customers also take advantage of their bank's bill payment service that provides automatic check payments mailed out to us on an established interval (ie, every week or every two weeks). Please contact your bank for more details on setting up this method. You can contact us to find out your account number with us. [return to FAQ List] |
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| Q: |
What is your cancellation policy? |
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Our office hours are Monday - Friday 8-5. Our crews might work evenings or weekends and if you have a contract for evening or weekends you will be provided with a number to a specifically assigned Crewchief. We understand that unexpected situations arise, hence we have a lenient cancellation policy. Should you need to cancel your scheduled cleaning appointment(s) (temporarily or permanently), please make every effort to contact us at least 48 hours before your scheduled cleaning. If requested and available, we will try to accomodate you with an alternate date. We have no cancellation fees or penalties, provided you give us notice (by phone, voicemail, e-mail, or mail, 48 hours prior to the scheduled cleaning. For example, if you need to cancel a Monday morning appointment, you have up until noon onThursday to let us know (by phone, voicemail, e-mail, or mail). This way we can adjust the number of cleaners we will need for that day's cleanings. If you cancel the day prior to the scheduled cleaning, you will be responsible for half of your quoted rate. Same day cancellations will be charged the full amount.
Please include this fee with your next payment or mail it to our mailing address. If you cancel often, we may have to reconsider keeping you as a client. [return to FAQ List] |
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| Q: |
Where do I send late/missed/cancellation fee payments? |
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Please send any late, missed or cancellation fee payments to our Mrs Lavender Inc, PO BOX 41825, Arlington VA 22204. Checks can be made payable to "Mrs Lavender inc". Credit Card payments can be made via our online payments page. We reserve the right to suspend our services to you for any missed payments (our decision will be based on the length and history of our existing relationship with you). [return to FAQ List] |
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| Q: |
What happens if my check bounces? |
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Please make sure there are sufficient funds before drafting your check. However, should your cleaning payment check "bounce" or not have sufficient funds, you will be responsible for all bank related charges that we incur due to this incident. Minimum fees for bouncing a check will be $33 in addition to the amount owed. If you notice that your check has bounced, please contact us right away to inform us of your intent to pay or intent to discontinue our services. We will not continue providing our services to you until you contact us or we have received the past due payment along with bank fees. [return to FAQ List] |
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| Q: |
What if my ongoing cleaning dates falls on a holiday? |
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If your ongoing schedule happens to fall on a holiday, we will contact you in advance regarding rescheduling. You can also contact us if you would like to request a specific alternate date or if you would like to simply skip that visit. Mrs Lavender Inc observes most major national holidays as well as an extended office vacation period between Christmas and New Year's Day. [return to FAQ List] |
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| Q: |
Who can I contact regarding my cleanings? |
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Please feel free to contact us directly regarding your cleaning schedule, needs, comments, compliments, complaints, etc. We can be reached via
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
[return to FAQ List]
Or call our office Monday- Friday 8am-5pm 1 877 4 ECOCREW
Weekend calls will be handeled by Crewchief on call for contracted jobs only. |
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